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Paralegal/Intake Supervisor

Parker Waichman LLP

Port Washington, New York 11050
Job Type:
Other, Paralegal
  • Product Liability
  • Medical Malpractice
  • Class Action
Parker Waichman LLP
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Job Details

We are a large, well known national personal injury/mass torts litigation law firm looking for a highly motivated and hard-working individual to fill the position of Intake Supervisor of the firm’s Intake Department.  The position entails managing, training and overseeing our dedicated team of intake specialists.  We receive new case inquiries from both the New York metropolitan area as well as nationally. This position is an excellent opportunity for a highly driven and enthusiastic individual, who shares our vision, passion and dedication to serve our clients, quickly, efficiently and professionally. The successful candidate will be expected to suggest improvements to all processes and technology.  We offer a great work environment and team approach with opportunity for professional and financial growth.

The ideal candidate will have a background in sales and/or telemarketing, a commitment to providing exceptional client service and an eye for detail.  Law firm experience is a plus.

The candidate must extremely personable, empathetic and organized.

The candidate should also be comfortable with a high level of technology and have the vision of how to improve the technology being used to enhance the processes of the firm. 

Other Responsibilities:

  • Administer client assessments, goals and metrics to drive client satisfaction, retention and client referrals
  • Excellent customer service, communication and organizational skills
  • Ensure that details regarding dates, facts, identity of the product in issue and injuries/damages and liability to determine viability of potential cases are obtained during initial calls
  • Confirm all information is entered into case management system, including actions to be taken with respect to accepting or rejecting cases
  • Ensure intake specialists are properly trained so potential cases from out of the area are retained electronically
  • Coordinate with investigators who are meeting with and signing our clients
  • Work with Managing Attorney of Intake Department and/or Coordinate with firm’s COO concerning local and national TV and Internet advertising campaigns
  • Possess strong computer (case management applications, Excel/Word/PowerPoint) and Internet skills
  • Ability to prioritize workload and multitask in a fast-paced environment

We offer a very competitive compensation plan including exceptional medical coverage (which currently is 98% paid by the firm), disability coverage, paid vacation and 401k with employer match.

Please provide your CV and any additional information you would like to share about yourself in a cover letter


Required license or certification:

  • None but significant sales and/or telemarketing experience a plus

Other Preferred (Not Required) Experiences

  • Previous Law firm, preferably plaintiff’s personal injury, experience 
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